• Category
    تطويري
  • Presence
    0 SAR
  • online
    350 SAR

Excellence and Advancement in Customer Service

This program aims to equip participants with the professional skills and positive attitudes needed to deliver exceptional customer service, enhance customer satisfaction and loyalty, and build a strong corporate image that reflects service quality.

Details

By the end of this program, participants will be able to:

  1. Understand the concept and importance of customer service and its role in organizational success.
  2. Apply effective methods for positive communication with both internal and external customers.
  3. Analyze customer needs and anticipate their future expectations.
  4. Handle angry customers and difficult situations effectively.
  5. Develop emotional intelligence skills in customer service.
  6. Measure and improve service quality while applying institutional excellence standards.
  7. Build long-term customer relationships based on trust and mutual respect.

Course information

  • Course start date : 2026-02-23
  • Duration : 3
  • Hours: 9
  • Number of seats: 1
  • studying days : from الأحد to الخميس
  • Study time : 21:30 - 12:30
  • Training period: مسائي
  • training type: اونلاين

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